SERVICING THE ISLAND OF O’AHU

Diamond Bright Cleaning Inc. was created in 2019 by long-time Honolulu kama'aina and mother of three girls, Asako Elzea, after 20+ years of background in professional house cleaning.

We have expanded greatly over the past few years of operation and now provide a full range of cleaning services from regular housekeeping, deep cleaning and move-outs to Honolulu and its surrounding area! We also do cleaning for commercial spaces, offices, churches, ships, banks and restaurants.

We pride ourselves in being highly professional, reliable and thorough.

We are licensed and insured!

Estimated Pricing:

These are estimates without any add-ons. 

• $150 minimum per job.

• Deep cleaning starts from $200+

• Move-out cleaning starts from $300+

• Recurring standard house cleaning $150-600 depending on size/job

• Monthly vacation rental cleanings start from $250+

Please see our “extra charge add-ons” below.

Services such as lanai cleaning, window cleaning, carpet shampoo, etc. are extra charge and must be added on prior to service.

Text (808) 728-0379 for a free customized quote or email: DiamondBrightCleaningInc@gmail.com

Quote is only valid for 30 days.

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Service Policies:

1. 100% SAME-DAY SATISFACTION GUARANTEED WITH WALKTHROUGH

We are proud to offer our 100% satisfaction guarantee. After service, our cleaning team will conduct a walk-through inspection with you. If you are not 100% satisfied with any part of the cleaning service, we are happy to re-clean any missed areas free of charge at the time of service.

If clients are unable or choose not to perform the walk-through inspection, service is considered complete and no additional re-cleanings will be provided.

After the walk-through is completed, our services are considered complete. Additional fees will apply if asked to return for cleaning. For move-out cleanings, it is recommended that your landlord attend the inspection walk-through with our cleaners.

2. CANCELLATION POLICY

Please cancel as early as possible, no later than 24 hours before your scheduled appointment. Cancellations made within 24 hours of service will result in a charge equal to 50% of the service.

3. PAYMENT POLICY

Payment is required for all services provided.

For recurring clients, payment is due within 24 hours of each scheduled cleaning. A five-day grace period applies. A 5% late fee will be added on day six. Service will be suspended after fourteen days of non-payment.

For one-time and deep clean clients, payment is due upon completion of service or within 24 hours. A $35 late fee will apply if payment is not received within 24 hours. No future service will be scheduled until the outstanding balance is paid.

All quoted prices are pre-tax. Hawaii General Excise Tax (GET) of 4.712% is not included in the quote and will be added to the final invoice.

All payments are non-refundable once service has been completed.

Tipping is not required, but always appreciated by our hardworking cleaners. If you choose to tip, cash tips given directly to the cleaning team are preferred.

4. PRICING ADJUSTMENTS

Prices are based on home size, condition, and scope of work. Homes that require additional time due to excessive clutter, pet hair, or heavy buildup may incur additional charges. Any pricing adjustments will be communicated promptly.

5. ACCESS TO PROPERTY

Clients are responsible for providing safe and timely access to the property at the scheduled service time. If we are unable to access the home, the visit may be charged as a late cancellation.

6. NOT LIABLE FOR SCREENS, BLINDS, CEILING FANS, AND COOKER HOOD FILTERS

Screens, blinds, ceiling fans, and cooker hood filters tend to break easily, especially when old. We are not liable for any damage to these items. If you would like these items cleaned, please remove them beforehand if they are delicate.

7. MOVE-OUT CLEANING

All furniture and personal belongings must be removed prior to service. We do not move furniture. Additional charges will apply if items need to be removed or moved.

8. DEEP CLEANING

Please clear cluttered areas and personal items prior to service so that cleaning areas can be properly accessed. Additional charges will apply if items need to be removed or moved.

9. NO BIOHAZARD CLEANINGS

We do not provide biohazard cleanings. This includes animal or human waste, roach eggs, live roaches, or bugs.

10. NO CLEANING HIGHER THAN 7 FEET ABOVE THE GROUND

Due to insurance restrictions, our staff may not clean areas higher than seven feet above the ground. If higher areas requiring step ladders need to be cleaned, this must be disclosed prior to service. Otherwise, only areas reachable from the ground will be cleaned.

11. ANIMALS

All animals must be disclosed prior to service.

12. ADD-ON SERVICES & EXCLUSIONS

The following services are not included in regular or move-out cleanings and will be charged additionally if requested. Please let us know at the time of booking if you would like a quote.

These services include lanai cleaning, carpet or upholstery cleaning, floor stripping or waxing, hood cleaning, pressure washing, carport or garage cleaning, grout scrubbing, heavy hard-water or stain removal, exterior areas, windows, screens, blinds, wall washing, deep floor or wall scrubbing, double mopping, glass showcase cleaning, paint or adhesive removal, bug droppings, or cleaning areas higher than seven feet.

Move-out cleanings include light wall dusting and interior window wiping only. Any deep or detailed cleaning beyond this is considered an add-on.